Remote Support - IdeaTek Telcom
Using this program IdeaTek Telcom can remotely see and control your desktop.
This method will allow us to work with you and directly access your computer, allowing quicker and more convenient resolution to certain IdeaTek issues you may be experiencing.
This is a one time use program. It does not install on the computer and does not run without your consent.
Please call (620) 543-5555 or (800) 890-0839 before running this program.
Instructions for Internet Explorer (other browsers vary slightly but should work fine)
- Click the above link
- It should prompt you to either Run or Save the program.
- Click Save
-
Once successfully downloaded, click Run
- If a security warning opens just click Run
- The program should run and list an ID and Password, which you will relay to the Customer Service Representative helping you.
-NOTE- This program can ONLY be activated by you.
IdeaTek Telcom cannot access your computer unless you run this program.
IdeaTek Telcom cannot access your computer unless you run this program.
Some computers will not allow this program to work, this can be caused
by software or hardware problems, in this case we will not be able to
remotely troubleshoot your problem using this program.
by software or hardware problems, in this case we will not be able to
remotely troubleshoot your problem using this program.
