Instructions for Internet Explorer (other browsers vary slightly but work fine)  

1. Click the above link
2. When the download window opens click "Save"
3. Click on "Desktop" on the left side of the window
4. Click the "Save" button in the lower right corner
5. When the download completes click "Run"
   • If a security warning opens just click "Run"
6. Now Give the technician your nine digit id number and your 4 digit password
7. The technician will take care of the rest from here

-NOTE- This program can ONLY be activated by you.
IdeaTek/Wildflower cannot access your computer, unless
you run this program.

Some computers will not allow this program to work, this can be caused
by software or hardware problems, in this case we will not be able to
remotely troubleshoot your problem using this program.